SevertoSeverto
Case studies

Real results, no names on the label.

Three companies in different industries, the same approach: identify the manual work, remove it, then measure the time we gave back. Client names stay confidential.

Industry

Fashion e-commerce

“In two months we shrank the support team from 7 to 3 people without losing a single positive review. If anything, customers thank us for the speed.”
Daniel A. — Head of Operations
Challenge

The customer care team was manually answering 400+ daily tickets about order status, returns and stock availability, with response times over 12 hours during peaks.

Solution

We built an AI agent connected to Shopify, the courier and the WMS that autonomously handles repetitive enquiries in 4 languages and escalates only complex cases to humans, fully pre-documented.

Outcome

78% of tickets resolved without human intervention, average response time under 2 minutes and a 31% drop in returns thanks to clearer pre-sales answers.

Industry

Logistics & transport

“For the first time in ten years of business, we close the month in three days instead of two weeks. The back office is finally doing its real job.”
Enrico B. — Managing Director
Challenge

Daily coordination of 60+ drivers ran on WhatsApp and Excel, with invoicing errors, forgotten trips and 6 hours a day lost by dispatchers reconciling data.

Solution

A tailored internal dispatch portal integrated with the fleet GPS, the invoicing ERP and a Telegram bot for drivers, with automations that generate invoices and daily reports on their own.

Outcome

Daily reconciliation dropped from 6 hours to 20 minutes, zero missed trips in 4 months and a 22% margin increase per trip thanks to properly calculated prices.

Industry

Private medical clinic

“Patients love the instant confirmations and the front desk no longer lives with a phone glued to their ear. The investment paid back in under three months.”
Andreea M. — Clinic Manager
Challenge

Bookings were handled by phone with 18% no-shows, double bookings across doctors and a manual patient pre-screening process clogging the front desk.

Solution

An integrated online booking system, automated WhatsApp and email reminders, a smart pre-visit questionnaire that routes patients to the right specialist, and full sync with doctors' calendars.

Outcome

No-shows down from 18% to 4%, +35% appointments per month with no extra staff, and 9 hours a week given back to the front desk to care for patients on site.

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